FAQ

  • Where is your store?

We currently have 1 store at Kolathur

  • Where is your office?

We are a Chennai-based company and our corporate office is located at Mylapore.

  • How do I contact Customer Support?

Our customer service team is available all days of the week - 8:00 AM to 8:00 PM. You can reach the team @ 044-45566136

  • Is your product ayurvedic?

Our herbal products is 100% safe, clean and hygienic. We are certified by, FSSAI and our products is quality and natural too.

  • How long will it take to deliver?

Depending on Product availability and Delivery Maximum Deliver 5 to 7 Working days

  • Is your products quality or safe?

We Serve quality and Ayurvedic products only.

  • Why is the price higher than the market?

At Herbal Stores, the products is of the highest possible quality and is sourced directly from the Herbal Plants. It goes through a very high standard of processing and distribution to reach you in the best of Packing controlled conditions. So, its actually very economical

  • Can I cancel my order?

If you have placed your order within the 24Hrs, We will do our best to communicate to the concerned store and cancel your order. Please allow us to check with the concerned department regarding the status of your order and call you back with possibilities.

  • Refund Policy?

Refund Policy – refunds will be processed through the same online mode in 10-15 working days.

  • From where do you get your products?

All our products is sourced directly from the Plants & Seeds on a daily basis and is completely hygenic. They adhere to our strict operating procedures and certifications to ensure hygienic, quality and safety products.

  • Is your products ready to use?

we have ready to use products.

  • How do I pay?

You may choose to pay by cash/credit or debit cards at the time of delivery. Alternatively, you may also place your order online and Razor payment in advance for the same.

  • What's your returns policy if I don't like your product?

We assure you that you will like our products once you try. Since ours is a highly perishable product we will not be able to entertain any returns. However, in case of any dissatisfaction with our product; please feel free to get in touch with us, We will be able to give you an Instant replacement

  • Can I do an online transfer?

You may choose to place your order online and pay for it through our safe payment gateways. Alternatively, if you wish to continue placing an order with us;

  • I want to register a feedback. How do I do it?

Please feel free to register your feedbacks/concerns/appreciations and/or complaints at info@herbalstore.in or fill-in the forms or feedback in Herbalstores app

  • How do I check the current status of my order?

You can track your order live from your My Orders page .

  • When and how can I cancel an order?

Myorders menu Click Cancel Order To mention Reason cancel your order

  • Will someone inform me if my order delivery gets delayed?

In case of a delay, our customer support team will keep you updated about your delivery.

  • Do you offer Same Day Delivery?

All our orders Take 5 to 7 Workings Days - We can also offer you Schedule day deliveries

  • Do you deliver in all cities in India?

Currently, we do deliveries in All Over Tamilnadu and All others States but we will deliver Overseas Shortly.

  • Do you levy a delivery charges?

Yes, we charge Based on Customer Location

  • Will I receive any confirmation after placing my order?

Yes, you will receive a system generated Order Number via SMS/ E-mail on registered mobile number/E-mail ID.

  • What is the minimum order that I need to make?

There is no minimum order. You just have to order what you want and we deliver it to your doorstep.

  • Is shopping at www.herbalstore.in secure?

Yes, we have received the Global SSL (Secured socket layer) certification that ensures all the payments made to www.herbalstore.in through website and app are safe and secure.

  • How do I find out the Prepration information about the product?

Herbal Products has standard information on the packs. We have it listed on the product descriptions as well for certain products. If you need exact details about the product, you can write to us at info@herbalstore.in

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